Terms & Conditions

These terms and conditions apply to ‘The Courtyard Rooms – Brightlingsea’, our officers, employees and agents (‘we’/’us’/’our’) and the person or legal entity making the booking, or to whom we supply services in respect of the booking (‘you’/’your’). These booking terms and conditions are governed by English law and apply to all bookings except where we agree in writing other terms.

By making a booking you are agreeing to these terms and conditions.

Bookings & Payments

Prices are per room, per night.
A Full payment is required to secure a booking;
Payments can be made by debit or credit card;
You must be over 18 years of age to make a booking.

Cancellations

We are entitled by law to charge for booked accommodation not taken up;
Cancellations made more than 48 hours before arrival do not incur a cancellation fee;
Cancellations within 48 hours of arrival incur a 50% cancellation fee;
Cancellations within 24 hours of arrival incur a 100% cancellation fee;
Transferring your booking to an alternative date is possible up to 48 hours prior to arrival.
Within 48 hours of arrival, date transfers of bookings are subject to the cancellation fees described above;
If you are unable to stay for the duration of your booking, the remaining days of your booking are subject to the cancellation fees described above.

Arrival and Departure Times

We ask that guests check in from 3.00pm.
We ask guests to leave their rooms at 10.30am on the morning of their departure;
Arrival and departure times can be extended by prior arrangement.

Parking

Our carpark is allocated on a first come, first served basis and we cannot reserve parking spaces for any guests except those who display a blue disability badge.

Code of Conduct

For insurance purposes, only registered and authorised guests of The Courtyard Rooms are permitted on the premises.
Smoking and Vaping are not permitted in any areas of the property. Failure to comply will activate the alarm and as a result there will be a charge for the alarm company to diactivate the alarm.
Guests are expected to behave in a respectful manner whilst on the property, and we reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
We ask that guests comply with regulations regarding fire, health and safety throughout their stay.

Dogs

We welcome sociable, well trained dogs;
We must be notified of any dogs at the time of booking;
Dogs must not enter the lounge / dining area at any time;
Bookings including dogs are restricted to certain rooms which allow more freedom of movement for your pet.

Liability

We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves, our employees or contractors whilst acting in the course of employment.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control;
You are responsible for any damage or loss caused to us or our property by the act, omission, default or neglect of you or anyone in your party (including dogs), and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.